CRITICAL FEEDBACK

For any internal and external complaints big or small.

Name of Critical Feedback File*
Please input clients name + item of feedback. Along with a headline of the complaint. E.g. Polly Smith feedback about advise regarding first home deposit.
Team Members Name*
Please input employee name
Date Critical Feedback was received*
Date Critical Feedback was resolved*
Was the complaint resolved in under 2 business days?*
- Yes resolved immediately
- Yes resolved in under 2 business days
- No took more then 2 days to resolve
Where the feedback took more then 2 days to resolve, please advise the date disclosure 4 was provided to the client
Break down of Critical Feedback
Details of the feedback including parties involved*
Response to feedback and resolution*
Will there be any changes in policies / procedures moving forward?*
Please attach any relevant files
Drop files here or
Max. file size: 256 MB.

Break down of Critical Feedback