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For any internal and external complaints big or small.
Name of Critical Feedback File
Please input clients name + item of feedback. Along with a headline of the complaint. E.g. Polly Smith feedback about advise regarding first home deposit.
Team Members Name
Please input employee name
Date Critical Feedback was received
Date Critical Feedback was resolved
Was the complaint resolved in under 2 business days?
Yes resolved immediately
Yes resolved in under 2 business days
No took more then 2 days to resolve
Where the feedback took more then 2 days to resolve, please advise the date disclosure 4 was provided to the client
Break down of Critical Feedback
Details of the feedback including parties involved
Response to feedback and resolution
Will there be any changes in policies / procedures moving forward?
Please attach any relevant files
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Max. file size: 256 MB.
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